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How to Set the Environment for Creative Collaboration

1/21/2018

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​Getting people to collaborate creatively in meetings is easier and more effective when it is done in a pleasurable, fun and trusting environment.

​I know from experience how hard this can be.

So here are a few tips for leading a creative, collaborative meeting...
The big takeaways:
  • ​My technique for building trust with participants before they even enter the meeting.
  • How to shift the external environment so that the participants are relaxed and pleased to be in the meeting.
  • An effective way to spark the creation of ideas without saying a word.
  • How to overcome a huge unseen barrier that is causing people to hold back and not contribute.
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The Open-Ended Question That Opens People Up

7/21/2017

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When asked authentically, this three-syllable question creates connectedness, trust and understanding with anyone, even a person you have just met.

This matters because empathy, the ability to understand and share the feelings of others, is an essential ingredient in the process of designing solutions for people.

How can we understand how others are feeling unless we ask? Asking the question unlocks the potential to observe problems that would otherwise go unobserved. This is a gold mine of understanding for solutions designers.


"How's Your Day?"

So, I routinely ask this question of people because:
  • It comes from a place inside of me that truly cares about people
  • It informs my understanding of how people in the world around me are experiencing the world around me

​So often, our daily existence and interactions are framed by disconnectedness and distrust. Asking this question to someone else is so counter-cultural. Consequently, it produces a measurable shift in the environment and it creates a sense of trust and connectedness.

One of my favorite contexts to ask the question is while getting things done on the phone, standing in line or chatting online.
In the past week I can recall asking the question of people in the following contexts:
  • while waiting for a seat at a restaurant
  • while interacting with a benefits coordinator for my health care company
  • while chatting with a tech support staff member online
  • while going through the check-out line at the grocery store
  • while talking with relatives who live far away from me
  • while transacting business over the phone
We exist in a world characterized by disconnectedness and distrust.

Consequently, introducing a countercultural question produces a measurable shift in the environment and it builds trust and connectedness.

Try It and See

Understanding how people in the world are feeling is easy. Just ask them. They'll tell you. Listen to them and learn what problems they are experiencing. It will inform your design decisions.

When the woman you are talking with senses that you care enough about her to ask how her day is going, it breathes fresh life into the conversation, even if she is having a bad day. Somehow when you care enough to ask, it reaffirms her humanity and causes her to reflect on how she's feeling.

If we, as solutions designers, practice this kind of authentic caring, listening and learning on an ongoing basis, we tap into a limitless supply of priceless insight for free by simply exercising a common courtesy towards another person.

Your empathy for people and willingness to be vulnerable enough to go there immensely affect your solution design.

- Chuck


Subscribe to my free blog updates that contain not only my ideas on the topic, but the insight of others who actively work and thrive wholeheartedly in the realms of collaborative creativity.

I hope you'll get a lot of benefit from it.
Learn the Secrets of Successful Agile Designers
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    Learn the Art of
    ​Successful Agile Design

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    About Chuck Boudreau

    (boo'-dro) - I help people design solutions collaboratively using agile design methods. I have 30+ years of experience in designing software solutions and business processes, leading cross-functional process improvement teams as a business analyst, and helping product managers define and position products using Pragmatic Marketing. I am passionate about user experience design, dog training, beating drums in musical ensembles and collaboratively creating solutions with people.

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