The Greatest Book on Design Ever Written

I've heard it said, "To learn a new truth read an old book." Today I want to tell you about a conversational skill that I learned from an out-of-print book that I absorbed many years ago. What I learned positively impacts my design leadership work to this day.

The skill described in this book is a proven game-changer for me as I face the predictable challenges that occur in leading groups of people on the journey of product and solution design. It also measurably improves my ability to connect with people in my personal life.

Anyone can learn this skill. Mastering it is a lifelong and worthy pursuit. It provides a clearer understanding of issues and what to do about them. As a result, design conversations stay on track when issues occur. They get identified with greater understanding...and they get resolved.

If you want more confidence in how to handle issues when they occur, the life skill taught in an out-of-print book, and that I introduce in this video, will absolutely help you in your work and throughout your life.

The big takeaways

• A proven technique for handling issues that surface in conversations and in life
• The five things to be aware of when identifying and resolving any issue
• How to develop trust and connection when working with people
• Techniques for moving the conversation towards designing the resolution

Resources

• Straight Talk - Interpersonal communication book (out of print, but still available)
• The I-Skills Zone - Business communication learning resources (currently available)